Thoughts

Writing about design, my experiences and ideas.


Posted on:
7 September 2018

Documenting design

When we’re designing a service, there’s lots we need to understand and we have lots of questions. We don’t always find answers to these questions quickly.

Continue reading on the Home Office Digital Blog


Posted on:
18 August 2017

Good icons should be invisible

Invisible design doesn’t mean that it doesn’t exist; it means the product is so well designed, users don’t notice the design when they use it.

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Posted on:
May 16, 2016

Benefit checker, our first review

The benefits system is confusing. There’s a lot of information out there so it can be hard for people to know where to start. Add to that the stressful situations people are often in when they need to claim benefits and it creates a perfect storm.

Continue reading on Medium